Is your vendor truly global?

Very few business operations are purely regional anymore. For example, even if a retail chain has stores only in North America, it almost certainly purchases goods from all over the world. Many enterprises in this situation are running multiple regional networks with multiple vendors. This approach typically supports a variety of point solutions that provide a portion of integration, rather than a single control point for all integration and governance activities.

If this sounds familiar, here are two important issues to consider:

  • Can your multiple networks be integrated in a global integration infrastructure to manage all of your enterprise’s data flows? In order for this model to work, disparate processes and organizations must be successfully integrated. Can your vendor(s) deliver the kind of secure and intelligent data flows you will need to manage all of your business processes and partners within a unified global integration and governance infrastructure? Is your vendor on top of keeping its products fully compliant with region- and/or country-specific communications protocols and standards?
  • Make sure you understand what a vendor means by “global.” Can you get reliable account and technical support from professionals who have a thorough understanding of the product? Off-shore sales and support organizations, even if they are available 24×7, do not necessarily qualify a vendor as “global.” Unless your vendor can point to credible customer references from around the world, it’s wise to take their claims with a grain of salt.

Learn more here.