Is Your MFT Solution Ready for the New Year?

This is a transcript of The Axway Podcast of the same name.

ANNOUNCER: From Phoenix, Arizona, this is The Axway Podcast. Here’s your host, Mike Pallagi.

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PALLAGI: Welcome everyone to our first episode of 2015. It’s that time of year where just about everyone is looking ahead, anticipating what the coming months might bring. So to get things started, I asked one of our subject matter experts at Axway, John Andrews, Director of Solution Marketing for Managed File Transfer, what he thinks IT committees should be thinking about as they’re contemplating the blank canvas in front of them.

ANDREWS: As we go into the new year, one of the things that individuals do that I believe companies should do… And that is: look at what their resolutions for the year are. Typically these are captured into business plans, sales objectives, and projects, but what is often left out is what are things that we can do that can improve our overall performance that isn’t necessarily tied to a sales metric? Individuals will talk about things like trying to be more active, going to the gym. But just like individuals, companies need to look at resolutions that they can quantify, qualify and actually be successful with. What I’d look at is things like security.

PALLAGI: Andrews specifically cited all the big stories about data breaches that big companies like JPMorgan Chase, Home Depot, and Sony dealt with in 2014. He didn’t mince words about the headaches those outfits had to cope with.

ANDREWS: It can be a public relations nightmare that ends up impacting all parts of the business, when, if the organizations had just taken the opportunity to look at their security, they would have been able to address at least the most obvious issues that could plague them. A good resolution could be “I don’t want to be the next Sony or to have a data breach.” It might be worthwhile for IT organizations to review their infrastructure. At least review it, and then they can identify vulnerabilities and then make a list of the security vulnerabilities in the upcoming year that they’re going to try and resolve. And specifically, look at all the technologies, not just the ones that are in high use.

PALLAGI: Which leads us to the enduring topic of file transfer technologies. They’re always being used, but they’re a bit more behind-the-scenes than, say, APIs. Here’s John again.

ANDREWS: Organizations need to look at the risk, measure it, and then be able to address it. We look — Axway, as a company — to the study that was conducted by Ovum, where they uncovered that 89 percent of respondents are still using FTP servers, 71 percent of the respondents say there’s a disconnect between integration strategy and security, and another 23 percent revealed that they had failed a security audit in the last three years. These are the kinds of items that could make an organization be the next Sony in 2015.

PALLAGI: So, Andrews says, ask yourself this question: what’s your organization’s status relative to those percentages?

ANDREWS: Really take a look at your file transfer technology. Is it the Achilles’ heel of your organization? Do you actively manage these technologies, or do they work in an unmanaged fashion, which could lead to problems? Ultimately, you need to ask yourself, is your file transfer technology ready to handle the needs of the new year?

To learn more about this and other managed file transfer topics, please click here and here.

The Chargeback Transaction

This is a transcript of The Axway Podcast of the same name.

ANNOUNCER: From Phoenix, Arizona, this is The Axway Podcast. Here’s your host, Mike Pallagi.

PALLAGI: Today we’re talking about chargeback transactions. They can represent upwards of fifty percent of contracted sales that go through wholesalers, so they require special attention. They need a solution that helps manufacturers consistently and effectively identify and resolve issues in submitted chargeback data. So I asked Atif Chaughtai, Axway’s director of solution marketing for the Healthcare industry, to tell me a little bit about them.

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CHAUGHTAI: Actually, if you look at the chargeback transactions, oftentimes they are related to financial industry, which might be having to do with credit card. But in pharmaceutical, specifically the supply chain area of pharmaceutical drug supply, the pharma company, especially manufacturers, deal with a wide variety of players in their supply chain, which include distributors, a wholesale distributor, dispensers, hospitals, and a slew of other actors that are involved in the whole supply chain. Because these drugs often fall under insurance or medical assistance programs, the insurance and government agency are also involved in those payments for these drugs. So with so many parties and transactions in this whole process, pharmaceutical companies often lead to something called a chargeback.

PALLAGI: So I wondered about a scenario in which a chargeback would need to happen. Atif gave me two.

CHAUGHTAI: In the first situation, a wholesaler buys the drugs from some drug manufacturer for a certain contract price, and sells them to consumers. Now, by the time the drugs have been delivered to the consumer, the price might have changed from the manufacturer’s side. What ends up happening is the wholesaler, who bought the drugs from the manufacturer, now essentially might have sold the drugs cheaper than for what they had originally bought. In those cases, they would submit a chargeback to the manufacturer to get a refund for the difference. That’s one scenario. A second scenario is a chargeback is a result of a failed transaction, and that’s when the consumer ended up returning the drugs or a whole bunch of consumers are returning the drugs for certain kind of recall or other situation that have arisen because of that particular drug. In that case the distributor charges back through the manufacturer.

PALLAGI: Atif told me that a chargeback transaction can represent upwards of  fifty percent of contracted sales that go through the wholesaler, and that it’s because of that huge percentage that they require special attention.

CHAUGHTAI: Wholesalers can potentially claim a chargeback for a product that was also never shipped or that was shipped to a non-contracted customer, therefore ineligible for chargeback. Then, in another situation, there is something called negative chargeback, where wholesaler invoices and ships the product to contracted customers, and subsequently issues a credit memo for any returned goods or billing errors or any other problems that might have happened during that transaction.

PALLAGI: So even though the manufacturer submits the chargeback claim at the time of the initial invoice, the wholesaler might fail to issue that negative chargeback, and what ends up happening is that there’s a risk that the wholesaler may veto the return product, and improperly request additional chargebacks…

CHAUGHTAI: …which is termed as double dipping in the industry.

PALLAGI: So what’s the answer? What does Atif recommend for companies dealing with chargeback transactions?

CHAUGHTAI: A track and trace type of solution, which essentially its purpose is to be that repository of all your supply chain events data, to give you visibility into your supply chain. Now there are specific standards out there for interoperability, such as GS1, EPCIS, or HDMA ASN. Those are all two different ways of communicating between the trading partners during your supply chain, which allows you to exchange data between them, and essentially, by virtue of exchanging data, you can get visibility into what’s going on downstream. Now specifically through GS1 EPCIS specification, which enables trading partner collaboration through secure standard-based queries, can allow you to generate on-demand pedigree type of information, shipment verification, or in real time, check for chargeback claims that are coming.

PALLAGI: For example, if you’ve shipped a product to a manufacturer who is submitting a chargeback for, say, 100 quantities, your EPCIS repository will call and tell you and verify that yes, it was 100 quantities of that particular product that was shipped…

CHAUGHTAI: …and if it indicates (double dipping) — previously I explained double dipping — that can also be recorded in the EPCIS repository to look for scenarios where chargebacks have already taken place and somebody else — the same wholesaler mistakenly or intentionally submitting another request for chargeback — could be detected through the centralized EPCIS repository. Essentially analytics, on top of track and trace, plays a big role in visualizing all that data and looking for trends in identifying anomalies, especially in cases where things have happened that you need to track down and adjust as you move forward.

To learn more about the DQSA and whether a cloud global traceability and compliance service is right for your business, please click here.