Axway’s Ruby Raley recently posted on TechTarget.com. Please take a look and share your thoughts!
Past interactions between customer communities were all about hub and spoke. There were HIE hubs, hubs as plans of a claims-payment process, hubs as integrated delivery networks (IDNs) of consolidated revenue-cycle management processes, and hubs of communities with physicians. Hubs dictated the structure of data, the frequency of data exchange, and who could join; spokes complied with the hubs, which required them to employ staff to address all the disparate standards. Because of these difficulties and the resulting expense, sometimes the spokes could not comply at all, and the hub had to provide alternate methods, which increased their costs.